Meinst du sowas hier? Die haben offensichtlich ein Abwimmelschreiben entwickelt, dass erstmal so ziemlich jede denkbare Entschädigungssituation und Beschwerde "beantwortet". Leider auch wenn die Hälfte davon überhaupt nicht zutreffend ist, oder man konkrete Forderungen oder Fragen hatte. In jedem Falle aber "wir sind nicht schuld". Schon irgendwie zum Schmunzeln:
"Please accept my apologies for the inconvenience we might have caused you due to the flight delay. We know how important it is to our passengers that the scheduled time is observed on a trip, and make every effort to achieve this.
Airlines are affected by numerous factors, such as weather conditions, air control permissions and unexpected malfunctions, and this means that our planes and crews are sometimes held up or find themselves at a different airport from where they should be. Relocating them is complicated, and occasionally this leads to delays or cancellations.
I apologise if the information or the assistance we provided were not enough. We appreciate that your journey was more tiring, and although it was due to circumstances beyond our control, we did everything in our power to minimise the inconvenience and, based on the options available, provide the fastest mode of transport to ensure that you reached your destination. Every day we analyse the incidents that occur and make plans to improve our handling of these situations.
Thank you again for contacting us. Your assistance allows us to improve our service. We hope we continue to enjoy your trust."
