Dear Mr. XT600,
Thank you for your letter written concerning our service.
We were most concerned to learn that you experienced some difficulties upon using internet in the Business class lounge. We truly regret for all inconvenience which you encountered. We have reported this matter to the responsible functions for consideration and corrective action. We would like to offer our sincere apologies and assure you that appropriate measures will be taken to minimize all shortcomings.
We value our passenger feedback and make every possible effort to keep our standards of all aspects of our services at optimum level to our passengers. Your comment is most helpful, as it provides data for constant monitoring and improvement where necessary.
We do thank you for bringing this to our attention and hope that we shall be given other opportunities to be of service to you in the future. Please be assured that you will always be most welcome on board THAI Airways International's Royal Orchid Service.
Yours sincerely,
Sutanya Bhumsuko
International Relations Coordinator
Customer Relations Service Department
