ANZEIGE
Hallo ich habe einen Flug bei Ryanair ca. 70€ nicht wahrgenommen und wollte mit über deren Kontaktformular die Steuern erstatten lassen. Heute bekomme ich diese Mail von Ryanair wo sie mir 20€ Bearbeitungsgebühren berechnen wollen. Ist das okay so oder kann ich dagegen was machen?
Dear MR,
I acknowledge receipt of your recent refund request.
In accordance with Ryanair's General Conditions of Carriage, we wish to confirm Government taxes are the only element of taxes, fees and charges which are refundable and are subject to a deduction by us of an administration charge of £17/20EUR.
We also refer you to our General Terms and Conditions of Carriage, in particular Article
4.2 TAXES, FEES & CHARGES
4.2.1 Government taxes (including but not limited to United Kingdom Air Passenger Duty), airport passenger service charges, security levies and any fees levied by ourselves for a specific service in respect of a flight to be operated by us and undertaken by you shall be payable by you at the levels prevailing at the time you make your reservation. If you do not travel, you may apply in writing within one month for a full refund of any such government taxes subject only to a refund administration fee at the level set out in our Table of Fees. Other than government taxes, all other monies paid are non-refundable.
In this case, the administration fee exceeds the total amount of government taxes paid per passenger so unfortunately no refund is due in this instance. Please note that all other fees and charges, such as the passenger service charge, aviation insurance and reservation system administration fees are non-refundable as per our General Terms and Conditions of Carriage.
We recommend that you contact your travel insurer regarding this claim.
Yours sincerely
Dear MR,
I acknowledge receipt of your recent refund request.
In accordance with Ryanair's General Conditions of Carriage, we wish to confirm Government taxes are the only element of taxes, fees and charges which are refundable and are subject to a deduction by us of an administration charge of £17/20EUR.
We also refer you to our General Terms and Conditions of Carriage, in particular Article
4.2 TAXES, FEES & CHARGES
4.2.1 Government taxes (including but not limited to United Kingdom Air Passenger Duty), airport passenger service charges, security levies and any fees levied by ourselves for a specific service in respect of a flight to be operated by us and undertaken by you shall be payable by you at the levels prevailing at the time you make your reservation. If you do not travel, you may apply in writing within one month for a full refund of any such government taxes subject only to a refund administration fee at the level set out in our Table of Fees. Other than government taxes, all other monies paid are non-refundable.
In this case, the administration fee exceeds the total amount of government taxes paid per passenger so unfortunately no refund is due in this instance. Please note that all other fees and charges, such as the passenger service charge, aviation insurance and reservation system administration fees are non-refundable as per our General Terms and Conditions of Carriage.
We recommend that you contact your travel insurer regarding this claim.
Yours sincerely
