@freeedan
Kannst du irgendwo nachlesen welche Gegenstände bei dem Käuferschutz abgesichert sind? Leider ist dies für mich nicht auffindbar und der Chat berührt das Problem nicht.
What is covered
We will pay the Metal account holder for incidents of theft or accidental damageof eligible item(s) that occur within 180 days from the date of purchase, providedthatthe eligible item(s):- had a purchase price between £100 and £2,000; and- are new and unchanged at the time of purchase; and- were purchased by you;- were entirely paid for using your Metal account; and- were stolen or accidentally damaged in your country of residence.Themostwe willpayforan eligible item(s) is £2,000. The maximum amount wewill pay in any rolling 12-month period is £6,000.
Special conditions for purchase protection claims
1. You mustsupply an itemised purchase receiptforthe eligible item(s) whichwere stolen or accidentally damaged.2. You mustsupply proof that your Metal account was used to purchase theeligible item(s).3. You mustreport alltheftsto thelocalpolicewithin24hoursofdiscovery andget a written report fromthem.4. Accidental damage because of an attempted theft must be reported to thelocal police within 24 hours of discovery and you must get a written reportfromthem.5. You are required to provide a detailed account of the circumstancessurrounding the claim, including photographs and video evidence (if thisapplies).6. The following documentsmust be submitted to us if requested:a. a written police and / or incident report;b. an estimate froma reputable businessforthe cost ofrepair;c. any other documentreasonably required by us to process your claim.7. You must claim through an alternative insurance policy (for example, adevices or gadget insurance policy, a household contents policy) before 53 METALTRAVELUK092020claiming with us. Where another insurance policy covers your incident, wewill pay only you our proportionate liability.8. For damaged eligible item(s), we will pay the repair cost only unless thedamage is confirmed to be beyond repair in writing by a reputable business.Please retain all damaged eligible item(s), as we may require them to beforwarded to our offices as part of the claim settlement process.9. Youmay only claimunder Part 2 purchase protection insurance or Part 1section D – baggage, personal money and passports or Part 1 section G –sports equipment forthe same incident.
What is not covered
1. The excess per incident.2. Incident(s) outside your country of residence.3. Any eligible item with a purchase price of lessthan £100.4. Any eligible item with a purchase price of more than £2,000.5. Any payment amount greater than £6,000 in a rolling 12-month period.6. Any claimfor accidental damage to eligible item(s) occurringmore than180 days after purchase.7. Any claimif your Metal account has not been used to pay for eligible item(s)in full.8. Any claim for pre-owned items, newly purchased items that have beenrebuilt, refurbished orreturned and re-sold.9. Accidental damage to eligible item(s) that were not purchased by youusingyour Metal account.10. Loss or damage due to your eligible items being confiscated or detainedby customs or any other authority.11. Mail order purchases or purchases of eligible item(s) made from anonline site, until delivered and accepted by you.12. Non-receipt, damage to, loss or theft of eligible item(s) while beingtransported under a freight, postal, delivery or courier service.13. Plants, animals, consumables, air conditioners and perishables.14. Any claim for items that are rented, leased or borrowed.15. Anything purchased for resale or commercial use.16. Any claim for eligible item(s) stolen from a vehicle or trailer.17. Any claim for buildings, fixed structures such as fitted carpet or flooringand other external fixtures such as swimming pools, hot tubs, 54 METALTRAVELUK092020playgrounds, cabins, greenhouses, garages, sheds, fences or othercomparable structures.18. Any claim for a vehicle, snow blowers, lawnmowers, golf carts, lawntractors, motorized wheelchairs or any of their respective parts oraccessories.19. Any claim for travellers cheques, cash, documents of any kind, tickets ofany kind, precious metals, gems and jewellery (including watches), rareor precious coins, stamps, art or comparable products, fur coats.20. Any claim for a mobile phone(s) of any kind.21. Any claim for a tablet device(s) of any kind.22. Any claim for downloadable services or computer software.23. Any claim for medical or dental equipment.24. Items purchased for professional or commercial use.25. Damage due to wear and tear, alteration, superficial damage, scratches,fading or cosmetic defects.26. Loss resulting from confiscation by any government, public authority orcustoms official.27. Any gifts you receive.28. Any claim for eligible item(s) left unattended in a public place.29. Washing, ironing or dry cleaning of eligible item(s).30. Anythingmentioned in the general exclusionssection.
Stornierte oder verkürzte Reisen mit bis zu 5.000 £ und verspätete Abreise mit bis zu 340 £