ANZEIGE
Moin,
bei meinem USDM-Award-Flug FRA-HKG in CX F war das In-Seat-Entertainment defekt, es stürzte mehrfach ab und musste komplett neu gestartet werden. Auf eine Beschwerde bei CX hin kam untenstehende Email mit einer Entschädigung über 135 EUR. Deutlich mehr als ich erwartet hatte (nüscht).
17 February 2016
Dear Herr usarage
Thank you for contacting us. Your feedback is extremely important to us as it gives us an opportunity to improve our services.
I am very sorry about your recent experience with us. I realise how disappointing this must have been and apologise for the poor impression we gave you.
On top of quality service, we fully realise that functioning seats contribute significantly to our valued passengers’ inflight experience which is why our Engineering Department works hard to ensure that aircraft upkeep are maintained at all times. It is therefore with regret that I learn the inflight entertainment system of your seat was defective onboard your flight to Hong Kong. I certainly acknowledge how unpleasant it must have been for you, especially considering the duration of the flight, and I do profusely apologise for the frustration this must have caused.
I would like to assure you that we do carry out rigorous inspection of our aircrafts on a regular basis, and they are often examined up to the point of departure to ensure our passengers a safe and enjoyable journey. Despite our stringent procedures, such defects do occasionally occur due to the complex nature of an aircraft seat, and I am very sorry that you were on the receiving end of them on this occasion. I have already brought this up with our Engineering Department for necessary follow up. I hope you will accept our assurance that we will continue to maintain meticulous examination of our aircrafts to ensure that reoccurrence is drastically reduced.
In view of your poor experience with us, I would like to offer you EUR 135 in cash. If you would please kindly complete the attached form and return it to me within three weeks, I will arrange payment for you. I realise this cannot completely offset your disappointment, but hope that you will accept this as a genuine gesture of our sincerity to restore your faith in our services.
Thank you once again for bringing this matter to our attention. I very much hope your next experience with us will be much more enjoyable and problem-free, and I look forward to hearing from you again soon.
Yours sincerely
Jasmine Leung
Customer Relations Executive
Customer Relations Department
Cathay Pacific Airways Limited
Hong Kong Dragon Airlines Limited
We’re always eager to learn how we can serve our customers better. Please click here to share your views on how we handled your feedback. Our survey is very short, and will take less than a minute to complete. Thank you in advance for your participation!
bei meinem USDM-Award-Flug FRA-HKG in CX F war das In-Seat-Entertainment defekt, es stürzte mehrfach ab und musste komplett neu gestartet werden. Auf eine Beschwerde bei CX hin kam untenstehende Email mit einer Entschädigung über 135 EUR. Deutlich mehr als ich erwartet hatte (nüscht).
17 February 2016
Dear Herr usarage
Thank you for contacting us. Your feedback is extremely important to us as it gives us an opportunity to improve our services.
I am very sorry about your recent experience with us. I realise how disappointing this must have been and apologise for the poor impression we gave you.
On top of quality service, we fully realise that functioning seats contribute significantly to our valued passengers’ inflight experience which is why our Engineering Department works hard to ensure that aircraft upkeep are maintained at all times. It is therefore with regret that I learn the inflight entertainment system of your seat was defective onboard your flight to Hong Kong. I certainly acknowledge how unpleasant it must have been for you, especially considering the duration of the flight, and I do profusely apologise for the frustration this must have caused.
I would like to assure you that we do carry out rigorous inspection of our aircrafts on a regular basis, and they are often examined up to the point of departure to ensure our passengers a safe and enjoyable journey. Despite our stringent procedures, such defects do occasionally occur due to the complex nature of an aircraft seat, and I am very sorry that you were on the receiving end of them on this occasion. I have already brought this up with our Engineering Department for necessary follow up. I hope you will accept our assurance that we will continue to maintain meticulous examination of our aircrafts to ensure that reoccurrence is drastically reduced.
In view of your poor experience with us, I would like to offer you EUR 135 in cash. If you would please kindly complete the attached form and return it to me within three weeks, I will arrange payment for you. I realise this cannot completely offset your disappointment, but hope that you will accept this as a genuine gesture of our sincerity to restore your faith in our services.
Thank you once again for bringing this matter to our attention. I very much hope your next experience with us will be much more enjoyable and problem-free, and I look forward to hearing from you again soon.
Yours sincerely
Jasmine Leung
Customer Relations Executive
Customer Relations Department
Cathay Pacific Airways Limited
Hong Kong Dragon Airlines Limited
We’re always eager to learn how we can serve our customers better. Please click here to share your views on how we handled your feedback. Our survey is very short, and will take less than a minute to complete. Thank you in advance for your participation!
