Dear Mr. sehammer:
On behalf of American Airlines, thank you for contacting Customer Relations. We appreciate the opportunity to address your claim for compensation based on European Regulation 261/2004.
We regret your flights did not operate as planned. While on-time performance is a top priority at American, the many variables of flight operations make it impossible for us to guarantee our schedules. Nevertheless, we should always do everything possible to make such situations a little less frustrating.
As you know, European Union Regulation (EC) No. 261/2004 of the European Parliament and Council has established common rules on compensation and assistance to passengers in the event of cancellations or long delays of flights. Under this regulation, passengers are entitled to established levels of compensation, depending on the length of delay. American Airlines is not a community carrier; therefore, we are not required to adhere to the rules of the European Union for flights between cities within the United States unless directly connecting.
Our records indicate flight US731 was delayed which resulted in arrival 4+ hours later than planned. In light of the recent outcome of the Jet2 vs. Huzar case in the United Kingdom; you are entitled to one of the following forms of compensation.
A. Monetary payment of 600EUR – or -
B. Transportation voucher in the amount of $1,200.00USD which may be used to purchase travel on American Airlines for you, a friend, or relative.
In order to process payment we will require some additional information from you to complete the transaction. For customers outside of the United States and Canada, payment will be made in the form of a bank transfer. Please provide us with the following information:
(...)
It is important to include the reference number located in this message and the accepted form of compensation to be processed. Acceptance of this compensation, hereby releases American Airlines, Inc. from any and all claims in connection with flight US731 London to Charlotte on June 14, 2015. Any mileage compensation previously provided will be removed in lieu of this settlement.
Our contact information is as follows: (a) website:
www.aa.com/customerrelations; email:
AAReceipts@aa.com; (c) Fax: 480-693-2300; (d) postal address: American Airlines – Attn: Customer Relations - 4000 Sky Harbor Blvd. - Phoenix, AZ 85034.
Again, we apologize for the difficulties you encountered. We appreciate your business, and hope that we are able to welcome you aboard again soon.
Sincerely,
N.N.
Customer Relations
American Airlines