Doch, gibt es nachwievor. In solchen Fällen hilft meistens das Feedbackformular auszufüllen.
Ich zitiere aus einer Antwort von letzter Woche:
Dear Kamel,
Thank you for your interest in Miles&Smiles, the frequent flyer program that offers a world of benefits.
From the start date of your Elite membership, if you;
- Earn 25.000 Status Miles in the first year, or
- Earn 37.500 Status Miles in two years of membership,
your Elite membership will be extended for another two years.
Since you have earned enough miles, your Elite membership has already extended for 2 more years which is until July 31st, 2025. The update will be made automatically on your account on your renewal date (July 31st, 2023).