N
no_way_codeshares
Guest
ANZEIGE
Ich habe insgesamt 2 Mails bekommen (hatte ebenfalls eine online getätigte Prämienbuchung im o. g. Zeitraum getätigt):
"Theft of customer data" am 6. September
"Criminal Theft of Customer Data, more information" am 7. September
Zur Klarheit hier der Inhalt beider Mails, bei mir beide vom 7.9.:
Dear Customer,
From 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. The stolen data did not include travel or passport information.
The breach has been resolved and our website is working normally.
We’re deeply sorry, but you may have been affected. We recommend that you contact your bank or credit card provider and follow their recommended advice.
We take the protection of your personal information very seriously. Please accept our deepest apologies for the worry and inconvenience that this criminal activity has caused.
Further information can be found at ba.com.
Yours sincerely,
Dear Customer,
Following our email notifying you about our recent criminal data theft, we wanted to provide you with more information.
As you may be aware, from 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. We’re truly sorry, but you may have been affected.
The personal information compromised includes full name, billing address, email address and payment card information. This includes your card number, expiry date and CVV. Unfortunately this information could be used to conduct fraudulent transactions using your account. We recommend that you contact your bank or credit card provider immediately and follow their advice.
British Airways has taken steps to prevent any further data theft, the website is working normally, and we are working with the authorities to investigate how this theft occurred.
Reimbursement Information
We’ll reimburse our customers who have suffered financial losses as a direct result of the theft of their payment card details. We’ll also offer credit rating monitoring, provided by specialists in the field, to any affected customer who is concerned about an impact to their credit rating.
More information will be available on ba.com, so please check for regular updates.
Action you need to take
We take the protection of your personal information very seriously and would encourage you to review the advice below:
1. British Airways will never proactively contact you to request your personal or confidential information. If you ever receive an email or call, claiming to be from us, requesting this information, please report it to us straight away.
2. Review your credit card or bank account statements as soon as you can to check for unauthorised transactions or payments. If you suspect fraud, contact your bank immediately.
3. Do not respond to, or follow any web links from untrusted sources.
Once again, we truly apologise for any worry and inconvenience this criminal activity has caused. Our contact numbers can be found at ba.com, or you can email our Data Protection Officer at DPO@ba.com.
Yours sincerely
In der zweiten Mail hieß es ganz klar, dass meine Daten betroffen sind: We re truly sorry, but you may have been affected.
"May" lässt jeden Schluss und jegliche Wahrscheinlichkeit offen.
Das gilt nicht nur beim Brexit.