Dear Mr Pax
Thank you for letting us know about the difficulties you’re experiencing trying to use the Combine My Avios tool. It is unusual for this to happen and thankfully the majority of our Members don’t have any problems. I appreciate this is little consolation for the frustration you have experienced.
I'm afraid I haven't been able to fix this for you at the moment, and I've reported the problem to our systems team who have started working on a solution to correct this.
I'll contact you again as soon as we have an update from them, but you're welcome to keep trying in the meantime.
Please accept our apologies for any inconvenience this may cause, and thank you for your patience. If we can help with anything else please get in touch and we will be happy to help.
If you would like to contact me again about this case please click on this link:
www.ba.com/your case
Best regards
Carl Skelton-Baker
British Airways Executive Club
Your case reference is: 13515249
Executive Club Number: 60599725
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