Echt ein übler Laden, ich wollte mein Guthaben abziehen ohne das Konto vollständig zu schließen...
Das schreibt der Kundenservice:
- Auszahlung von Geld verboten
- Auszahlen PLU unter 50 Euro - forfeited
- Antwort auf Frage nach der zuständigen Aufsichtsbehörde - keine Antwort
Zitat:
Hello there, your request .... with Plutus Support has been has been updated:
M.... | Plutus (Plutus.it)
Hi xxxx,
Let me rephrase my previous response for added clarity:
"In case I don't close the account will I still be enabled to cash out the 20 Euro?"
Due to an increase in misuse of the platform, we've temporarily disabled fiat withdrawals. This precautionary measure has been implemented to ensure the safety of our customers and maintain the integrity of our services and as such, it will remain disabled with no exceptions for the time being. However, upon the closure of your account, we'll be able to do a manual transfer of your funds to a bank account under your name — which is why I mentioned that we'll just need the bank details to which you wish us to send the funds.
"Also, what about the PLU balance?"
Your current PLU Rewards will be forfeited on account closure. If you have rewards in Available status, we recommend you withdraw them before proceeding with the closure procedure:
https://support.plutus.it/hc/en-us/articles/360012845997-Withdrawing-your-PLU-Rewards
I hope this clears things up! Let me know how you'd like to proceed.
Kind regards,
xxx
Plutus Support Team
Plutus
Check our Support Knowledge Base here
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