"Dear Mr Peter42,
An eventful year lies behind us. At the end of it, regrettably, we were temporarily unable to offer you the service that you expect from us: another strike by the pilots’ union, Vereinigung Cockpit, in the last week of November led to severe restrictions at Lufthansa, to flight cancellations and delays. On behalf of the Lufthansa board, I would like to expressly apologise for any inconvenience that you suffered as a result.
To reduce the subsequent impact on your status as much as possible, in the next few days we will be crediting all customers with Senator status a one-off credit of 10,000 status miles for 2016. In addition you will receive the same amount of select miles.
Reliability, excellent service, premium quality – these are the characteristics that you rightly expect from us and that we will be able to offer you again from now on.
I would like to offer you my sincere thanks for the loyalty you have shown us this year. I hope you have a very enjoyable festive season and a great start to the new year.
Yours sincerely,"