Hallo zusammen,
ich habe die Mail unten vom Priority Club Service bekommen. Dort werde ich informiert, dass mein (Platinum) Status nicht mehr vom Hotel anerkannt wird.
Es gibt in Portland, ME ein weiteres Holiday Inn (etwas teurer / bessere Lage).
Meint ihr es lohnt sich im Service Center nachzufragen, ob ich (wenn natürlich kostenlos ;-)) umgebucht werde oder ist sowas erfahrungsgemäß eher nicht drin? Ich weiß, dass in der Mail steht, das ich anrufen kann aber evtl. gibt es ja da schon Erfahrungswerte...
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Dear Mr. XXX,
Re: Confirmation # XXX
As one of our valued Priority Club members, we are writing you regarding your upcoming reservation for the Holiday Inn Portland - West, ME. I would like to apologize in advance for any inconvenience this may cause you.
Due to the change in the hotel's status, we wanted to take the time to inform you that the hotel is no longer part of IHG. While the hotel will be able to honor your reservation as you had originally booked it with IHG, they will be unable to offer Priority Club benefits, points, or credit for the stay. If you have any questions or need to cancel your reservation, please contact the hotel directly. The phone number to the hotel is 207-774-5601.
If you prefer to stay with another IHG property to enjoy all the benefits of the Priority Club program, please contact our central reservation office at 800-465-4329 and our reservation agents will be happy to assist with finding alternate accommodations. In addition, you may also visit our web site to locate alternate IHG accommodations at ihg.com.
Once again, we appreciate your understanding in this matter. We look forward to the opportunity to host you as our guest at another IHG property in the near future.
Sincerely,
XXXX
Executive Office
IHG
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