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[TD]Dear Customer,
We sincerely regret to advise you that due to the impact of COVID-19, Laudamotion has been forced to cancel your flight(s) FR2605 from Alicante to Dusseldorf International on 20Mrz20. Please advise any other customers who may be travelling in your party.
We are notifying customers today to inform you that you can choose between a full refund of the cost of your ticket, or the option of re-routing as well as reasonable care (as detailed below).
1. Apply for a refund
If you wish to cancel your reservation and claim a full refund of the unused flight(s) click nd enter your booking details. Refunds will be processed within 7 working days back to the form of payment used for the original booking.
2. Change your cancelled flight (for free)
You have the right to re-routing to your final destination, under comparable transport conditions, either at the earliest opportunity or at a later date at your convenience subject to seats being available.
If you wish to avail of re-routing on another Laudamotion flight to the same or an alternative destination airport on the same day or an alternative date (before or after your scheduled departure date), please contact our Customer Care Team(subject to opening hours) or go to the airport ticket desk. Our Customer Care Team can also assist if you require other re-routing options, such as earlier re-routing on an alternative airline, train, bus or car hire.
If you avail of re-routing at the earliest opportunity, you will be entitled to (and where applicable provided with) reasonable meals and refreshments, hotel accommodation, transport between the airport and your place of accommodation (hotel or other) as well as transport to or from an alternative airport, as applicable.
If care is nevertheless not offered even though it should have been, please keep all itemised receipts for reasonable expenses you may incur, as you will need to submit these to Laudamotion to claim back your expenses.
Please find attached a full text of your rights under EU Regulation 261/2004.
As you have been given over 14 days’ notice of this cancellation, no entitlement to EU261 compensation arises.
We again sincerely apologize for the inconvenience caused.
Yours sincerely,
Laudamotion Customer Service[/TD]
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