Dass Fluggesellschaften ihre Check-Ins erst x Stunden vor ihren Flügen öffnen, ist ja normal. Dass in der Star Alliance das gegenseitige Einchecken von Gepäck Voodoo-Kräfte zu benötigen scheint, daran habe ich mich auch gewöhnt (ohne es zu verstehen). Aber dass der A3-Schalter (für einen anderen Flug) offen ist und kein Gepäck für einen späteren Flug annimmt, ist schon extrem seltsam und - würde ich mal tippen - so durch A3 auch nicht gewollt.
Antwort des A3 Beschwerdemanagements. KI dumpfsinn. Da sind se alle gleich. Nervig. Wifi ging im Flieger auch nicht. Die App forderte mich nur auf zu zahlen...Gyros Gold?...
Dear Mr. Greifvogel
As a loyal customer who has experienced firsthand our service standards, I would like to assure you that οur ground personnel at every local station receive regular briefings on procedures based on our company policy in order to uphold the standard of professionalism we wish and to which we are committed to our passengers and even more so to our loyal members, like you.
For this purpose we have already shared your comments in details with our Manager at Berlin station.
We are always willing to accommodate every request that receive in order to make smooth your travel , however, indeed there is a predetermined baggage drop-off time before the flight, even for our Gold members.
So, there may be times when we may not be able to check your baggage ahead of time of your flight.
In regards to the wifi access, I understand how important a reliable connection is during your travels and I regret that it was not possible for you to access our network in accordance with your Gold status privileges.
Ιt would be much appreciated and useful if you have some information via screenshot regarding how the wifi service responds to your connection attempt, if you have received an error message, so that we can check and resolve it immediately.
I remain at your disposal for any future communication.
I hope on your upcoming flights with us to offer you an excellent travel experience.
Kind regards,
Vasiliki Kozaki