Dear members
In the last several days, we have made certain changes to our redemption tables. The vast majority of these changes only affect routes offered through our Star Alliance partners from or to Africa, Asia, Middle East, and Oceania. No change was made to redemption tables for flights within the Americas. The changes made are based on market conditions, and increase required mileages by up to 5,000 LifeMiles in Economy Class, up to 10,000 LifeMiles in Business Class, and up to 25,000 LifeMiles in First Class. Based on our historical data, these changes affect less than 1% of LifeMiles’ ticket redemptions.
In addition to the changes described above, for the first time in more than two years, we have made a minor increase in the price of miles purchased through our Flexible Payment tool. This adjustment will not affect the majority of redemptions in LifeMiles. The cost of miles purchased through Flexible Payment is transparent in the redemption process, and the tool makes it easy to purchase only the amount of miles the customer considers convenient, up to a maximum of 60% of the miles required for the redemption.
We appreciate and will consider the feedback received from members commenting in Facebook, and we value your preference.