Mal eine Selbstaussage der Volotea :
How we are managing the current situation (COVID-19)
Dear client,
I sincerely hope that this e-mail finds you well, and that you and all your loved ones are in good health.
We know that the uncertainty created by Coronavirus is taking a toll in everyone’s lives. Over the past few days, despite all our efforts to avoid it, we have been forced ground nearly all our fleet and to cancel most of our flights in March and until late April. If for this reason your travel plans have been disrupted, I want to reiterate our most sincere apologies.
We are aware that having to deal with travel bookings is an added concern to you, and we are doing everything in our hands help you get the information you need and help reorganize your travel plans.
To ensure more flexibility in the upcoming weeks, we're upgrading those passengers who don’t have our Flex service in their bookings. With Flex you can transfer your flights to alternative dates or destinations, or even cancel your trip, obtaining Volotea credit to book a future flight with us.
We wish to let you know that we are here to help you. We will manage all the questions you might have, but please bear in mind that due to the large volume of contacts we are receiving these days, we are prioritizing inquiries by customers with bookings for the next 7 days.
As for us, we're using this pause in our operations to get as ready as ever, to take off and be able to serve you as we've always done. Whether it is visiting your friends and relatives, taking a vacation, or any other business you might have away from home, we always strive to be there for all of our passengers.
Rest assured, we will be flying again very soon, connecting the small and medium sized cities in Europe, which is what we do best, and, as always, we'll do it placing our customers at the center of what we do.
Thank you for your trust and patience, and please stay healthy!
Alex de Jesús
Chief Experience Officer
Volotea
Der neue Eigentümer/Anteilseigner heißt dann O'Leary 
