Dear Batman,
The wellbeing of our customers is, and always has been our highest priority. We continue to monitor the Coronavirus situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia's Chief Medical Officer.
Over the past few weeks, we have seen the Coronavirus spread to new locations around the world. As a result we are seeing a reduction in flying demand.
Network changes
We're announcing further changes to our international network, across Asia, North America, the United Kingdom and across the Tasman.
We will be reducing some services and using smaller aircraft, which means we can maintain overall connectivity, and ensure our customers are still able to reach their destinations. The changes will be extended from end-May until mid-September 2020.
In addition to this, we are delaying the start of our new Brisbane to Chicago route from 20 April until mid-September 2020.
Perth-London services
We have seen strong customer demand for our direct Perth-London service. As such, the existing Sydney-Singapore-London return service (QF1 and QF2) will be temporarily re-routed to become a Sydney-Perth-London return service. This will take effect from 20 April 2020.
Change fee waivers for new international bookings
Given the changing global landscape, we are offering our customers flexibility when they book.
To ensure you can book with confidence, we will offer a one-time fee-free change to new international flight bookings made between 10 - 31 March 2020, for travel before 30 June 2020, subject to availability. If the value of your rebooked flight is greater than that of your original booking, you’ll need to cover the fare difference. Changes must be made at least 3 days prior to travel, and the new journey must commence on or before 30 June 2020. For further information click here.
Flying soon?
We will be contacting Qantas and Jetstar customers affected by network changes in the coming weeks. Calls will be prioritised in order of travel date and due to the volumes of the changes, we kindly ask for you to wait to be contacted unless your travel is imminent.
International bookings:
If you’re flying internationally, we will look to offer an alternative flight via another capital city, or on an alternative day with a partner airline.
Domestic bookings:
Disruption to domestic passengers is expected to be minimal.
Travel agent bookings:
Customers who booked via a travel agent (including online travel agents) will be contacted by their agent rather than via Qantas.
The latest information will be published on the Qantas website. Customers are encouraged to check this before calling Qantas.
Keeping you safe onboard
The health and safety of our customers and crew has always been our highest priority. For the full details on our aircraft cabin cleaning and how to best prepare for flying click here.
Stay up to date
Our customers can continue to stay up to date with all the latest information on the Qantas website.
We are doing all we can to give our customers the flexibility they need, whilst managing an evolving situation. We thank you for your support and we look forward to welcoming you onboard soon.
Yours sincerely,
The Qantas Team
